TroubleshootingAccount ManagementBilling Guide

Understanding Your EZList Subscription: Plans, Limits, and Overage Fees

EZ
EZList Team
8 min read

Understanding your EZList pricing plans helps you choose the right tier and manage costs effectively. This comprehensive guide covers EZList subscription tiers, explains EZList usage limits, and shows you how to avoid unexpected EZList overage fees.

💰EZList Subscription Tiers Overview

EZList offers flexible pricing designed to grow with your eBay business. Every plan includes the same powerful AI features - the difference is in usage limits and support levels.

Starter

$19
per month
  • 50 listings per month
  • • All AI features included
  • • Market research & pricing
  • • Email support
  • • Perfect for new sellers

Best for: Testing EZList or casual sellers with under 50 items/month

MOST POPULAR

Professional

$49
per month
  • 200 listings per month
  • • All AI features included
  • • Priority processing
  • • Chat + email support
  • • Batch upload tools

Best for: Regular sellers doing 50-200 listings monthly

Enterprise

$149
per month
  • 1000 listings per month
  • • All AI features included
  • • Fastest processing priority
  • • Phone + chat + email support
  • • Advanced analytics

Best for: Power sellers doing 200+ listings monthly

🎯 How to Choose Your Plan:

Count your monthly listings: Look at your eBay account for the past 3 months. How many new listings did you create on average per month?

  • • 1-50 listings/month → Starter ($19)
  • • 50-200 listings/month → Professional ($49)
  • • 200+ listings/month → Enterprise ($149)

Consider your growth plans: If you're planning to scale up your eBay business, choose a plan with room to grow.

💡 Pro tip: You can upgrade or downgrade anytime. Many users start with Starter and upgrade as they grow.

Understanding Usage Limits and Billing

📊 How Usage Tracking Works

EZList tracks your usage based on completed listings - when you finish creating a listing and it's ready to publish to eBay. Here's what counts and what doesn't:

✅ What Counts Toward Your Limit:

  • • Successfully generated listings (ready to publish)
  • • Regenerated listings (if you redo an item)
  • • Draft listings saved in your account
  • • Listings created but not yet published to eBay

❌ What Doesn't Count:

  • • Failed generations due to errors
  • • Photo uploads without completing listings
  • • Browsing or testing the interface
  • • Market research without creating listings

📅Billing Cycles and Renewal

Monthly Billing: Your subscription renews every 30 days from your signup date. Usage limits reset on your renewal date, not on calendar months.

🗓️ Understanding Your Billing Cycle:

Example Billing Schedule:

  • Signed up: January 15th
  • First billing: January 15th
  • Renewal: February 15th
  • Next renewal: March 15th

Usage Reset:

Your monthly listing count resets to zero on each renewal date, giving you fresh limits for the new billing period.

💳 Payment and Renewal:

$

Automatic Renewal

Charges automatically on your renewal date

📧

Email Reminders

3 days before renewal date

🔒

Secure Processing

Stripe handles all payment processing

Failed Payments: If payment fails, you have 3 days to update your payment method before service suspension.

⚠️Overage Fees Explained

What happens if you exceed your monthly limit? EZList uses a fair overage system that only charges for what you use above your plan limit.

💸 Overage Pricing Structure:

Starter Plan
$1.00
per extra listing
Professional Plan
$0.50
per extra listing
Enterprise Plan
$0.25
per extra listing
📊 Overage Examples:

Starter Plan Example:

Plan limit: 50 listings | You create: 65 listings

Overage: 15 listings × $1.00 = $15 additional

Total bill: $19 (plan) + $15 (overage) = $34

Professional Plan Example:

Plan limit: 200 listings | You create: 250 listings

Overage: 50 listings × $0.50 = $25 additional

Total bill: $49 (plan) + $25 (overage) = $74

🚨 Avoiding Unexpected Overage Fees:

⚡ Smart Usage Monitoring:
  • Check your dashboard regularly - shows remaining listings
  • Set up usage alerts - emails at 80% and 95% of limit
  • Plan your monthly batch uploads around renewal dates
  • Consider upgrading if you consistently hit overages
💡 Cost-Effective Strategies:
  • If you need 10+ extra listings: Upgrade for the month
  • Track seasonal patterns: Upgrade before busy seasons
  • Bulk process near renewal: Reset gives you fresh limits
  • Download usage reports: Plan next month's needs

Pro Tip: If you're consistently using 150+ listings on the Starter plan, upgrading to Professional ($49) is cheaper than paying $50+ in overages each month.

🔄Upgrading, Downgrading, and Cancellation

Flexible Plan Management: Change your plan anytime based on your current needs. All changes take effect immediately.

⬆️ Upgrading Your Plan:

How It Works:
  • Immediate access to new plan limits
  • Pro-rated billing for remaining cycle
  • Previous usage counts toward new limit
  • Next renewal bills at new plan rate
Billing Example:

Starter → Professional (mid-cycle)

  • • Used 40 of 50 Starter listings
  • • Upgrade: Now have 160 remaining (200 - 40)
  • • Pro-rated charge: ~$15 for half month
  • • Next renewal: Full $49 Professional rate

⬇️ Downgrading Your Plan:

Important Notes:
  • Takes effect next renewal - no immediate change
  • No pro-rated refunds for current billing period
  • Current usage may exceed new limit
  • Access continues until renewal date
Example Scenario:

Professional → Starter

  • • Downgrade request: Jan 20th
  • • Current cycle ends: Feb 15th
  • • Plan changes: Feb 15th renewal
  • • Keep Professional access until Feb 15th

❌ Cancellation Policy:

Cancellation Process:
  1. Go to Account Settings → Billing
  2. Click "Cancel Subscription"
  3. Choose reason (helps us improve)
  4. Confirm cancellation
What Happens:
  • Service continues until end of billing period
  • No automatic renewal - no future charges
  • Data preserved for 90 days after cancellation
  • Easy reactivation anytime within 90 days

No Refunds: We don't provide refunds for partial months, but you keep full access until your paid period expires.

🔧Managing Your Account and Billing

📊 Usage Monitoring Tools:

Real-Time Dashboard

See current usage, remaining limits, and renewal date

Usage Alerts

Email notifications at 80% and 95% of monthly limit

Billing History

Download invoices and track spending patterns

💳 Payment Management:

Update Payment Method

Change credit cards, billing address anytime

Failed Payment Recovery

3-day grace period to update payment info

Secure Processing

PCI-compliant payment handling via Stripe

🎯 Optimization Strategies:

Track Patterns

Monitor your monthly usage for 2-3 months to find your average

Plan Seasonality

Upgrade before busy seasons, downgrade during slow periods

Batch Strategically

Time large uploads around your renewal date for fresh limits

💡Frequently Asked Questions

💰 Billing & Pricing:

Q: Can I get a refund if I don't use all my listings?

A: No refunds, but unused listings don't roll over. Choose your plan based on typical usage.

Q: What happens if my payment fails?

A: You have 3 days to update payment info before service suspension.

Q: Do you offer annual discounts?

A: Currently only monthly billing, but we're considering annual options.

📊 Usage & Features:

Q: Do regenerated listings count as new usage?

A: Yes, if you regenerate a listing for the same item, it counts as additional usage.

Q: Are all AI features included in every plan?

A: Yes! Every plan gets the same AI features - only usage limits differ.

Q: Can I track my usage in real-time?

A: Yes, your dashboard shows current usage and remaining listings updated live.

🎯 Smart Subscription Management

💡 Money-Saving Tips:

  • • Monitor usage patterns for 2-3 months before committing to higher tiers
  • • Upgrade temporarily for busy seasons rather than paying overages
  • • Time large batch uploads around renewal dates for fresh limits
  • • Set up usage alerts to avoid surprise overage fees

📊 When to Consider Upgrading:

  • • You're paying $20+ in overages consistently
  • • Your eBay business is growing steadily
  • • You need faster processing during peak times
  • • You want access to advanced features and priority support

Bottom Line: Choose a plan with some headroom above your average usage. It's more cost-effective than consistently hitting overage fees.