EZList.AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered eBay listing automation service (the "Service").
By using our Service, you consent to the data practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you directly provide to us:
Account Information:
Full name
Email address
Password (stored encrypted)
Phone number (optional)
Profile preferences
eBay Integration Data:
eBay username and user ID
eBay OAuth tokens (encrypted)
eBay account permissions and scopes
Listing history and performance data
2.2 Product and Content Data
When you use our listing services, we collect:
Product images and metadata (file size, format, dimensions)
Product descriptions and titles (user-provided and AI-generated via Anthropic Claude)
Pricing and condition information
AI analysis results of image content
AI-generated listing content and optimization suggestions
2.3 Automatically Collected Information
IP address and location data
Device type, browser, and operating system
Usage data (pages visited, features used, clicks)
API request logs and error logs
eBay integration metrics and performance data
3. How We Use Your Information
3.1 Service Provision
Provide Core Services: Generate AI-powered eBay listings using Anthropic Claude for content creation, process images via Google Cloud Vision, and facilitate eBay integration
Content Generation: Process product information through Anthropic's Claude AI to generate optimized listing titles, descriptions, and marketing content
Account Management: Create and maintain your account, process subscriptions, and handle billing
eBay Integration: Connect to your eBay account, publish listings, and sync data
Customer Support: Respond to inquiries, troubleshoot issues, and provide technical assistance
3.2 AI Model Improvement and Business Intelligence
We use aggregated, anonymized data to:
Enhance AI Accuracy: Improve product recognition and listing generation algorithms
Market Intelligence: Generate industry insights and marketplace trend reports
Feature Development: Research and develop new product features and capabilities
Performance Benchmarking: Create anonymized performance metrics and benchmarks
Industry Research: Publish statistical reports and market analysis (without identifying individual users)
Pricing Optimization: Improve pricing recommendation algorithms and market analysis tools
Note: We only use anonymized, non-personally identifiable data for these purposes.
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We share your information with trusted service providers who assist in operating our Service:
eBay Inc.
Data Shared: Listing content, product information, authentication tokens
Purpose: Publishing listings and managing your eBay seller account
Supabase (Database and Authentication)
Data Shared: All user data stored in our database
Purpose: Data storage, user authentication, and application infrastructure
Stripe (Payment Processing)
Data Shared: Payment information, billing details, subscription status
Purpose: Process payments and manage subscriptions
Google Cloud Platform (AI Processing)
Data Shared: Product images for AI analysis (without personal identifiers)
Purpose: Computer vision analysis and AI-powered content generation
Anthropic Claude (AI Content Generation)
Data Shared: Product information, image analysis results, and market data (without personal identifiers)
Purpose: Generate listing titles, descriptions, and content optimization using advanced AI language models
Privacy: Data processed in accordance with Anthropic's privacy commitments and is not used to train their models
4.2 Data We Do NOT Share
We never sell, rent, or trade your personal information to third parties for marketing purposes. We do not share your specific product data or listing content with competitors or unauthorized parties.
5. Data Security
5.1 Security Measures
We implement comprehensive security measures including:
Encryption: All data encrypted in transit using TLS 1.3 and at rest using AES-256
Access Controls: Multi-factor authentication and role-based access controls
Token Security: eBay OAuth tokens stored with additional encryption layers
5.2 Security Limitations
While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6. Your Privacy Rights
6.1 Access and Control
You have the right to:
Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Receive your data in a structured, machine-readable format
6.2 eBay Integration Controls
Disconnect: Revoke eBay access permissions at any time through your account
Scope Limitation: Control which eBay permissions you grant to our Service
Data Sync: Choose what data syncs between EZList.AI and eBay
6.3 Exercising Your Rights
To exercise these rights, contact us at hello@ezlist.ai. We will respond within 30 days and may require identity verification for security purposes.
7. Data Retention
Account Data:
Active Accounts: For the duration of your subscription plus 30 days
Closed Accounts: Personal data deleted within 90 days of account closure
Content Data:
Product Images: Retained while your account is active, deleted within 30 days of account closure
AI Training Data: Only anonymized, aggregated data retained indefinitely for model improvement
8. California Privacy Rights (CCPA)
8.1 California Information Practices
In the past 12 months, we have collected and disclosed the following categories of personal information:
What "disclosed" means: Under California law, "disclosed" means we shared this information with third parties for business purposes (like service providers helping us operate our platform). We do NOT sell personal information.
Identifiers: Name, email, IP address
Disclosed to: Supabase (database), email service providers
Disclosed to: Stripe (payment processing), billing service providers
Internet Activity: Website usage, preferences
Disclosed to: Analytics providers, hosting services
Professional Information: eBay seller data (if provided)
Disclosed to: eBay (for listing publication), analytics providers for anonymized insights
9. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.
If you are between 13 and 18 years old, you may use our Service only with parental consent and supervision.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Email notification to your registered email address
Prominent notice on our website
In-app notification
Changes become effective 30 days after notification, except for changes required by law, which may be effective immediately.
11. Contact Information
For privacy-related questions or to exercise your rights, contact us:
Email: hello@ezlist.ai
Mail: [COMPANY ADDRESS]
Phone: [SUPPORT PHONE]
This Privacy Policy is designed to help you understand how EZList.AI collects, uses, and protects your information. Your privacy is important to us, and we are committed to maintaining your trust.